Ongoing Managed Services
Expert management of your dedicated infrastructure (owned or rented) so you can focus on your business
Choose Your Support Level
Essential Support
Coverage
- Business hours support (9-5 EST)
- 4-hour response time
- Remote assistance only
Monitoring
- Basic system monitoring
- Email alerts for critical issues
- Monthly health reports
Maintenance
- Security patches (monthly)
- OS updates (quarterly)
- Basic performance tuning
Included Services
- 5 support tickets/month
- Quarterly review calls
- Basic documentation updates
Professional Support
Coverage
- 24/7 support availability
- 1-hour response time
- 4-hour resolution SLA
- Remote + on-site (2 visits/year)
Monitoring
- Advanced monitoring suite
- Real-time alerts (email/SMS/phone)
- Custom dashboards
- Predictive analytics
Maintenance
- Security patches (weekly)
- Proactive optimization
- Capacity planning
- Disaster recovery testing
Included Services
- Unlimited support tickets
- Monthly strategy calls
- Change management
- Performance optimization
Enterprise Support
Coverage
- Dedicated team assigned
- 15-minute response time
- Guaranteed resolution times
- Unlimited on-site visits
Custom Services
- White-glove onboarding
- Custom integrations
- Compliance management
- Executive reporting
Everything in Professional, plus:
- Dedicated account team
- Custom SLAs
- Priority feature requests
- Annual infrastructure review
Included in All Plans
Infrastructure Monitoring
24/7 monitoring of your servers, network, and applications
Security Updates
Regular security patches and vulnerability management
Backup Management
Automated backups with regular testing and verification
Documentation
Comprehensive runbooks and infrastructure documentation
What We Manage
Infrastructure Management
- Infrastructure monitoring and maintenance
- Network configuration and optimization
- Storage management and expansion
- Virtualization platform management
- Capacity planning and scaling
Application Support
- Application performance monitoring
- Database optimization and tuning
- Container orchestration support
- Load balancer configuration
- Disaster recovery procedures
Add-On Services
Additional On-Site Visits
When remote support isn't enough
Available on request
Emergency Response
Guaranteed 30-minute response
Premium add-on
Compliance Management
SOC2, HIPAA, PCI-DSS support
Custom pricing
Why Choose Our Managed Services?
Cost Predictability
Fixed monthly costs with no surprise bills. Budget confidently knowing exactly what you'll pay each month.
Expert Team
Access to a full team of infrastructure experts for less than the cost of one full-time engineer.
Proactive Management
We fix issues before they become problems. Our monitoring catches 95% of issues before users notice.
Focus on Your Business
Let us handle the infrastructure while you focus on growing your business and serving customers.
Scalability
Easily scale up or down as your needs change. We handle the technical complexity.
Peace of Mind
Sleep better knowing your infrastructure is monitored and managed 24/7 by experts.
Frequently Asked Questions
What's included in managed services?
Our managed services include 24/7 monitoring, regular maintenance, security updates, performance optimization, backup management, and on-call support. We handle all aspects of your infrastructure so you can focus on your business.
How quickly can you respond to issues?
Response times depend on your service tier: Essential (4 hours), Professional (1 hour), or Enterprise (15 minutes). Our automated monitoring often catches and resolves issues before they impact your services.
Can I upgrade or downgrade my plan?
Yes! You can change your service tier at any time with 30 days notice. We'll work with you to ensure a smooth transition that meets your changing needs.
Do you support hybrid cloud environments?
Absolutely. We manage hybrid infrastructures combining bare metal, private cloud, and public cloud resources. Our team has expertise across all major platforms.
What about compliance requirements?
We offer compliance management as an add-on service, supporting SOC2, HIPAA, PCI-DSS, and other standards. Our team ensures your infrastructure meets all necessary requirements.
How do you handle after-hours emergencies?
We provide 24/7 on-call support for all service tiers. Critical issues are immediately escalated to our senior engineers, ensuring rapid resolution any time of day or night.
Ready to Simplify Your Infrastructure Management?
Let our experts handle your dedicated infrastructure while you focus on what matters most - your business.